Upcoming Courses & Events
- Online
Customer Service Writing
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Organizations are facing a new reality: customer service represents the key opportunity to stand out. That means great customer-service writing is essential. So, can your customer-service department create a flawless customer journey—in writing? This course prepares people for constructive, culturally sensitive communication.
Also available: In-company, On-demand, Online
Writing for NGOs
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The NGO and non-profit sectors are as competitive as any other. Practically every organization seeks greater visibility, an influx of funding, and more volunteers—or all of the above. “Writing for NGOs” analyzes those needs, and gives step-by-step approaches to tackling them in writing.
Also available: In-company, On-demand, Online
Web Writing
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Write short. Keep it simple. These standard directions make Web-writing sound easy. But how do we write short and still capture meaning? Use writing techniques that best fit the Web? And persuade audiences to embrace our vision? “Writing for the Web” gives you hands-on instruction.
Also available: In-company, On-demand, Online
Business Editing
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Do you edit your own work? Revise the writing of others? Advance your editing skills with this hands-on course. Learn to transform text—simply, methodically, and with the objectivity of a pro.
Also available: In-company, On-demand, Online
Writing that Sells
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You know exactly what you’re selling: the ideas, the products, the organization’s services. Now capture that knowledge in text on the page. Transform clear business thinking into clear business writing—with the results-oriented workshop, “Writing that Sells.”
Also available: In-company, On-demand, Online
Thought Leadership Writing
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Political change. Economic change. Environmental change.
This is the era in which we’re living. So, what better time to help shape the conversation by becoming thought-leaders? “Thought Leadership Writing” provides the structure—and the actual words—to lead.
Also available: In-company, On-demand, Online
Speeches & Presentations
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Great speeches and presentations help companies win clients and customers. Learn speechwriting that can catalyze your organization’s audiences.
Also available: In-company, On-demand, Online
Copy Platforms: The Workshop
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Every organization needs clear messages. Concise goals. Consistent language. You may be able to achieve this in your writing—but can the rest of the team? Colleagues in other departments? What about the external partners who communicate on behalf of the organization? This workshop shows you how.
Also available: In-company, On-demand, Online
Ways to engage
On-line
Online courses take place in 3-hour morning sessions, on 4 consecutive days. This way, you have time to focus deeply on writing—and have energy left for the rest of the day.
In-company
Training whole teams, entire departments, or a cross-section of employees: this is the way to get everyone “pointed in the same direction”—and writing cohesively.
On-demand
Feel free to propose your preferred dates to take a course. We’ll let you know what’s possible—and quickly confirm.
Schedule a course
Tell us who plans to attend the training—you or a team member, a small or large group. Need help getting approvals? Ask us for references, testimonials, detailed agendas, and other info.