Turn clear thinking into
clear writing
- Online
Customer Service Writing
Contact us to schedule this course
Organizations are facing a new reality: customer service represents the key opportunity to stand out. That means great customer-service writing is essential. So, can your customer-service department create a flawless customer journey—in writing? This course prepares people for constructive, culturally sensitive communication.
Also available: In-company, On-demand, Online
Web Writing
Contact us for dates
Write short. Keep it simple. These standard directions make Web-writing sound easy. But how do we write short and still capture meaning? Use writing techniques that best fit the Web? And persuade audiences to embrace our vision? “Writing for the Web” gives you hands-on instruction.
Also available: In-company, On-demand, Online
Business Editing
Contact us for dates
Do you edit your own work? Revise the writing of others? Advance your editing skills with this hands-on course. Learn to transform text—simply, methodically, and with the objectivity of a pro.
Also available: In-company, On-demand, Online
Writing that Sells
Contact us to schedule this course
You know exactly what you’re selling: the ideas, the products, the organization’s services. Now capture that knowledge in text on the page. Transform clear business thinking into clear business writing—with the results-oriented workshop, “Writing that Sells.”
Also available: In-company, On-demand, Online
Why learn with the Institute for Business Writing?
Relevant
You’ll work with the writing that you bring to the course, the pieces you’re working on now. You’ll leave with revised text—ready to send out or to publish.
Hands-on
We’ll work on your writing together, from concept to completion. We’ll cover new techniques—and develop a new mindset.
On-demand
We schedule courses on-demand. Get in touch to discuss how we can best support you. Then we’ll schedule the right workshop, on the right dates.
Better writing for business, government & NGOs
Great communication meets the demands of your sector, your field, your audiences. These are some of the organizations we’ve worked with.
Reach broader audiences—with smarter communication.
Let’s discuss the learning experience that will advance your skills. Together, we’ll plan the right training, at the right time.