Marion, Sales Support, Fairphone

I learned during this training that I can be stricter with customers without disappointing them. It gave me more confidence to deliver a message that is understandable, short and friendly, whatever the circumstances.

I feel that this training proved that our job is actually extremely important within the company, as we are the ones in contact with our customers, our community, and everything we say has an impact on the company’s image.

– Marion, Sales Support, Fairphone